How to get a refund from Booking.com
On Booking.com the refund depends on the property's cancellation policy for stays and on the airline's contract of carriage for flights, so start in your booking to see the fees and expected refund, then contact Booking.com Customer Service through the Help Center if something went wrong.
Checked against Booking.com's own help pages on October 24, 2026.
Official ways to reach Booking.com
Help Center (Customer Service, 24/7)
Listed on booking.com/customer-service.html
Manage your booking
secure.booking.com/mytrips.en-us.html
Listed on booking.com/customer-service.html
Message the property
Listed on booking.com/customer-service.html
Dispute resolution page
secure.booking.com/content/complaints.html
Listed on booking.com/articles/how-to-cancel-hotel-reservations.html
Booking.com is a booking site: the property (or, for flights, the airline) sets the cancellation terms, and Booking.com only handles the payment when your confirmation says it does.
What Booking.com's help pages say about refunds
- For stays, any cancellation fee and any refund are set by the property's own cancellation and no-show policy, not by Booking.com. Source
- A non-refundable booking cannot be cancelled, while free-cancellation and partly refundable bookings show their fees in the confirmation email or under Bookings in your account. Source
- When a booking is cancelled, Booking.com says it refunds you right away, and the money takes about 7 to 12 days to arrive depending on your bank. Source
- Flights booked on Booking.com are a contract with the airline, and the cancellation policy is in that airline's contract of carriage, shown when you book and on your Manage Booking page. Source
- Cancelling: Log in, find the reservation and use the cancel or modify option, which shows any fee and the expected refund before you confirm. Deadlines follow the property's local time zone. Source
Policies change. Follow the source links for Booking.com's current wording before you rely on a detail.
Write your Booking.com refund request
Paste the receipt or billing email Booking.com sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Booking.com refund questions
Does Booking.com have an email address for refunds?
We didn't find a customer email address on Booking.com's own help pages. Its published routes are help center (customer service, 24/7), manage your booking, message the property, dispute resolution page. Paste your written request into the form or chat so your wording is on record.
How do I contact Booking.com about a charge?
Use the routes above, all taken from Booking.com's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Booking.com won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.