How to get a refund from DoorDash
Report a missing, wrong or undelivered order from the order's Help screen in the app or on the website, where DoorDash may offer a credit, a refund or a redelivery. Refunds to a card show up within 3 to 10 business days once the charge has posted, while credits apply right away.
Checked against DoorDash's own help pages on October 24, 2026.
Official ways to reach DoorDash
Report an order problem with automated help
Listed on help.doordash.com/en-us/consumers/article/how-can-i-check-the-status-of-my-credit-or-refund
Chat with DoorDash support (24/7)
Listed on help.doordash.com/en-us/consumers/article/how-can-i-check-the-status-of-my-credit-or-refund
Call DoorDash support (24/7)
Listed on help.doordash.com/en-us/consumers/article/my-order-was-missing-an-item-incorrect-order
Contact live support
help.doordash.com/consumers/s/consumer-support
Listed on help.doordash.com/en-us/consumers/article/how-can-i-check-the-status-of-my-credit-or-refund
What DoorDash's help pages say about refunds
- For missing or incorrect items, the in-app Help flow can offer a credit, a refund or a redelivery, and clear photos of what arrived and the receipt help the review. Source
- If you cancel an order yourself, the refund depends on its status: full if the restaurant has not confirmed and no Dasher is assigned, partial if only one of those has happened, and none if both have. Source
- A pending charge can take up to 3 business days to drop off, a posted charge takes 3 to 10 business days to be refunded, and DoorDash asks you to contact support if more than 10 business days pass. Source
- To avoid the next DashPass charge you must cancel at least 24 hours before the next scheduled payment. Source
- Cancelling: Cancel DashPass at any time in the app or on doordash.com by tapping the account icon, then Manage DashPass, then Cancel Membership. Benefits last to the end of the billing period, or end at once if you cancel during a free period. Source
Policies change. Follow the source links for DoorDash's current wording before you rely on a detail.
Write your DoorDash refund request
Paste the receipt or billing email DoorDash sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
DoorDash refund questions
Does DoorDash have an email address for refunds?
We didn't find a customer email address on DoorDash's own help pages. Its published routes are report an order problem with automated help, chat with doordash support (24/7), call doordash support (24/7), contact live support. Paste your written request into the form or chat so your wording is on record.
How do I contact DoorDash about a charge?
Use the routes above, all taken from DoorDash's own pages, including the phone number 855-431-0459. Have the charge date, amount and your account email ready, and ask for a reference number.
What if DoorDash won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.