How to get a refund from Uber
Uber handles refunds through the trip itself: open the trip in your trip history and use the matching help topic, such as the fare review options or the cancellation fee review form. Cancellation fees are waived when the driver took much longer than expected or was not making progress toward you.
Checked against Uber's own help pages on October 24, 2026.
Official ways to reach Uber
Fare review help topics (wrong route, surge, tolls, duplicate charge)
Review a cancellation fee
help.uber.com/en/riders/article/review-cancellation-fee
Listed on help.uber.com/en/riders/article/am-i-charged-for-cancelling-a-trip-
Report a trip you did not take
help.uber.com/en/riders/article/i-would-like-to-get-a-refund-on-the-trip-i-didnt-take
What Uber's help pages say about refunds
- You can cancel a ride at any time, but a cancellation fee may apply if you cancel a few minutes after a driver accepts, or if the driver cancels after waiting at the pickup point. Source
- No cancellation fee is charged if the driver took much longer than expected to arrive or Uber detects the driver was not making much progress toward you. Source
- When you request a ride, Uber places a temporary hold for the estimated fare, and on a cancelled trip that hold is released within a few business days depending on your bank. Source
- To avoid the next Uber One charge you must cancel at least 48 hours before your billing day, and inside that window Uber asks you to contact support. Source
- Cancelling: To end Uber One, tap Account, then Uber One, then Manage Membership, then End Membership. Free trial and paused members lose benefits right away, and everyone else keeps them to the end of the billing period. Source
Policies change. Follow the source links for Uber's current wording before you rely on a detail.
Write your Uber refund request
Paste the receipt or billing email Uber sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Uber refund questions
Does Uber have an email address for refunds?
We didn't find a customer email address on Uber's own help pages. Its published routes are fare review help topics (wrong route, surge, tolls, duplicate charge), review a cancellation fee, report a trip you did not take. Paste your written request into the form or chat so your wording is on record.
How do I contact Uber about a charge?
Use the routes above, all taken from Uber's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Uber won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.