How to get a refund from Peloton
New Peloton hardware can be returned for a refund within 30 days of the home trial, minus return fees, with membership and assembly costs kept. If you were billed in error for a membership, tell Member Support within 60 days of the billing date, because Peloton says it will not refund after that except where the law requires.
Checked against Peloton's own help pages on October 24, 2026.
Official ways to reach Peloton
Manage, pause or cancel your membership
account.onepeloton.com/mymembership
Listed on support.onepeloton.com/s/article/Peloton-Membership-How-to-Manage-Your-All-Access-Membership
Peloton Member Support (6 AM to 12 AM ET, 7 days a week)
Listed on support.onepeloton.com/s/article/201108256-Peloton-Return-Policy
Peloton App memberships bought through Apple, Google Play, Roku, Amazon or another third-party platform must be changed or cancelled on that platform, because it handles the billing.
What Peloton's help pages say about refunds
- A new Bike, Bike+, Tread, Tread+ or Row can be returned within 30 days of the home trial, but return fees apply and membership fees, assembly costs and delivery charges are not refunded. Source
- Refunds go to the original payment method and can take up to 14 days from pickup or receipt of the returned product to process. Source
- Accessories can be returned online within 30 days, but used shoes, water bottles and in-ear headphones cannot be returned. Source
- Membership billing errors must be reported to Member Support within 60 days of the billing date, after which Peloton does not issue refunds or credits unless the law requires it. Source
- Cancelling: Open your membership page, choose Manage next to the subscription, then Pause or cancel. You keep access until the end of the current billing period, and the membership then ends instead of renewing. Source
Policies change. Follow the source links for Peloton's current wording before you rely on a detail.
Write your Peloton refund request
Paste the receipt or billing email Peloton sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Peloton refund questions
Does Peloton have an email address for refunds?
We didn't find a customer email address on Peloton's own help pages. Its published routes are manage, pause or cancel your membership, peloton member support (6 am to 12 am et, 7 days a week). Paste your written request into the form or chat so your wording is on record.
How do I contact Peloton about a charge?
Use the routes above, all taken from Peloton's own pages, including the phone number (866) 679-9129. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Peloton won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.