How to get a refund from Planet Fitness
Planet Fitness keeps billing the monthly dues and the annual fee unless you cancel at least 7 days before each billing date, so the timing of your cancellation decides most disputes. Billing questions go to your home club first, and clubs are independently owned, so some rules vary by location.
Checked against Planet Fitness's own help pages on October 24, 2026.
Official ways to reach Planet Fitness
Cancel or check billing dates in your member account
Listed on planetfitness.com/about-planet-fitness/customer-service
Find your home club to contact it about billing
Listed on planetfitness.com/about-planet-fitness/customer-service
Contact member services (Monday to Friday, 9 am to 6 pm Eastern)
planetfitness.com/about-planet-fitness/contact-us
Listed on planetfitness.com/about-planet-fitness/customer-service
What Planet Fitness's help pages say about refunds
- To avoid the next monthly charge you must cancel at least 7 days before your next billing date, and the same 7 day rule applies to the annual fee date. Source
- Ending a membership that has a minimum term before that term is over costs a $58 buyout fee. Source
- No Commitment memberships can be cancelled at any time with no fee, while commitment memberships may carry a buyout fee if cancelled early. Source
- Memberships carry a $49 annual fee, clubs are independently owned and operated, and prices and some policies vary by location. Source
- Cancelling: Cancel online through the member portal, in person at your home club, or by sending written notice by mail to your home club. Planet Fitness says some procedures vary by location under state and local rules. Source
Policies change. Follow the source links for Planet Fitness's current wording before you rely on a detail.
Write your Planet Fitness refund request
Paste the receipt or billing email Planet Fitness sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Planet Fitness refund questions
Does Planet Fitness have an email address for refunds?
We didn't find a customer email address on Planet Fitness's own help pages. Its published routes are cancel or check billing dates in your member account, find your home club to contact it about billing, contact member services (monday to friday, 9 am to 6 pm eastern). Paste your written request into the form or chat so your wording is on record.
How do I contact Planet Fitness about a charge?
Use the routes above, all taken from Planet Fitness's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Planet Fitness won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.