How to get a refund from Amazon Prime

Amazon refunds the full Prime fee for the current period if you have not used any Prime benefits, and within 3 business days of signing up or converting from a trial it refunds the fee minus the value of any benefits used. Cancel from the Prime cancellation page and the refund is processed in three to five business days.

Checked against Amazon Prime's own help pages on October 24, 2026.

Official ways to reach Amazon Prime

Cancel your Prime membership
amazon.com/mm/pipeline/cancellation
Listed on amazon.com/gp/help/customer/display.html
Amazon Customer Service
amazon.com/hz/contact-us/foresight/hubgateway
Listed on amazon.com/gp/help/customer/display.html

If you signed up through a third party, such as Google Play on Android or another company's service, you cancel with them and may need to get any refund from them under their own policies.

What Amazon Prime's help pages say about refunds

Paid members who have not used their benefits can get a full refund of the current membership period, which Amazon says it processes in three to five business days. Source
If you cancel within 3 business days of signing up or of a free trial turning paid, Amazon refunds the full fee but may keep the value of Prime benefits used in that window. Source
Outside those cases, the Prime fee is non-refundable unless you made no eligible purchases and used no benefits since the latest Prime charge. Source
If Amazon ends your membership itself, it gives a prorated refund for the full months left, except when the termination is for misuse or fraud. Source
Cancelling: Go to the Cancel Your Prime Membership page and follow the prompts. Add-on subscriptions on Prime Video, such as Paramount+, keep running after Prime ends. Source

Policies change. Follow the source links for Amazon Prime's current wording before you rely on a detail.

Write your Amazon Prime refund request

Paste the receipt or billing email Amazon Prime sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.

Amazon Prime refund questions

Does Amazon Prime have an email address for refunds?

We didn't find a customer email address on Amazon Prime's own help pages. Its published routes are cancel your prime membership, amazon customer service. Paste your written request into the form or chat so your wording is on record.

How do I contact Amazon Prime about a charge?

Use the routes above, all taken from Amazon Prime's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.

What if Amazon Prime won't refund me?

Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.