How to get a refund from SHEIN
Most SHEIN items can be returned within 30 days of delivery by starting a return in My Orders, and the refund goes to your original payment method or your SHEIN Wallet after the item passes inspection. Faulty or damaged items should be reported to customer service within 90 days of the order date.
Checked against SHEIN's own help pages on October 24, 2026.
Official ways to reach SHEIN
Customer service page with self-service returns and refunds
SHEIN US customer service (reply within 24 hours)
uscsteam@shein.com
Listed on us.shein.com/contact-us.html
SHEIN customer service phone (Monday to Friday, 9 am to 6 pm Pacific)
Listed on us.shein.com/contact-us.html
What SHEIN's help pages say about refunds
- Most items can be returned within 30 days of delivery if unworn, unwashed and with tags attached, but bodysuits, lingerie, underwear, jewelry, cosmetics, clearance and other final sale items cannot. Source
- The first return from an order is free, and each later return from the same order has a 6.99 USD shipping fee taken out of the refund. Source
- Once a return passes the warehouse check, the refund goes to the original payment method or SHEIN Wallet, your bank usually takes 1 to 10 business days, and the original shipping fee is not refunded. Source
- If an item arrives faulty or damaged, contact customer service within 90 days of the order date for a fix that can include a refund. Source
Policies change. Follow the source links for SHEIN's current wording before you rely on a detail.
Write your SHEIN refund request
Paste the receipt or billing email SHEIN sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
SHEIN refund questions
Does SHEIN have an email address for refunds?
SHEIN publishes uscsteam@shein.com (shein us customer service (reply within 24 hours)) on its own help pages. Send your refund request there from the email on your account.
How do I contact SHEIN about a charge?
Use the routes above, all taken from SHEIN's own pages, including the phone number 1 833-853-8668. Have the charge date, amount and your account email ready, and ask for a reference number.
What if SHEIN won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.