How to get a refund from Frontier Airlines
Frontier tickets are generally non-refundable, so money back is realistic in two cases: you cancel within 24 hours of buying a ticket for travel at least 7 days out, or Frontier cancels or delays your flight by more than 3 hours (domestic) or 6 hours (international) and you do not fly it. Use the rebooking and refund portal first, and the refund request form if self-service does not work.
Checked against Frontier Airlines's own help pages on October 24, 2026.
Official ways to reach Frontier Airlines
Rebooking and refund options for cancelled or delayed flights
Listed on flyfrontier.com/refund-options
Refund request form
frontiercswprod.powerappsportals.com/contact-us/request-refund
Listed on flyfrontier.com/refund-options
Share feedback (compliments and complaints)
frontiercswprod.powerappsportals.com/contact-us/request-complaint-form
Listed on flyfrontier.com/customer-service
Customer service (agents 24/7)
Listed on flyfrontier.com/customer-service
Chat with us
Listed on flyfrontier.com/customer-service
What Frontier Airlines's help pages say about refunds
- Frontier describes its tickets as generally non-refundable. Source
- You can cancel within 24 hours of purchase for a full refund to your original payment method, unless the ticket is for travel within 7 days (168 hours) of the purchase. Source
- If Frontier cancels your flight or changes or delays it by more than 3 hours domestic or 6 hours international and you do not take it, a rebooking or a travel credit, you can get a refund to your original payment method, processed within seven business days. Source
- Frontier says it does not reimburse expenses, provide hotels or pay monetary compensation for delays or cancellations, and asks you not to file a refund request for those. Source
- Cancelling: You can cancel online or in the Frontier app, but do it before departure or the ticket loses its value. A cancelled trip generally becomes a travel credit minus a cancellation fee, which is $149 per passenger per direction for bookings made on or after September 25, 2026, unless your fare or status waives it. Source
Policies change. Follow the source links for Frontier Airlines's current wording before you rely on a detail.
Write your Frontier Airlines refund request
Paste the receipt or billing email Frontier Airlines sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Frontier Airlines refund questions
Does Frontier Airlines have an email address for refunds?
We didn't find a customer email address on Frontier Airlines's own help pages. Its published routes are rebooking and refund options for cancelled or delayed flights, refund request form, share feedback (compliments and complaints), customer service (agents 24/7), chat with us. Paste your written request into the form or chat so your wording is on record.
How do I contact Frontier Airlines about a charge?
Use the routes above, all taken from Frontier Airlines's own pages, including the phone number 602-333-5925. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Frontier Airlines won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.