How to get a refund from Ryanair
Ryanair does not refund tickets you simply choose not to use, but a flight it cancels, a delay of 5 hours or more, or denied boarding can qualify for a refund through your booking or the refund link in its disruption email. EU261 compensation is a separate claim made through Ryanair's own claim form.
Checked against Ryanair's own help pages on October 24, 2026.
Official ways to reach Ryanair
My Bookings (request a refund on a disrupted flight)
Refund claim for delays of 5 hours or more
EU261 compensation claim
Expenses claim (meals, hotel, transport during a disruption)
Customer verification form for bookings made through an online travel agent
If you booked through an online travel agent, Ryanair may not have your contact or payment details, so it asks you to complete its customer verification form before it refunds you directly.
What Ryanair's help pages say about refunds
- Ryanair treats its tickets as generally non-refundable, so if the flight operated and you did not travel, no refund is due. Source
- A refund may be due under passenger rights rules when Ryanair cancels your flight, fails to run it reasonably on schedule, or denies you boarding. Source
- If your flight is delayed by 5 hours or more and you decide not to fly, you can request a refund. Source
- EU261 compensation is not paid when the cause was outside Ryanair's control (such as weather, strikes or air traffic control), when you were told of a cancellation more than 14 days ahead, or when you arrived less than 3 hours late. Source
- Cancelling: Ryanair says it does not refund passengers who decide not to travel on a flight that operates. It names narrow exceptions, such as the death of a passenger on the booking or of an immediate family member shortly before the flight. Source
Policies change. Follow the source links for Ryanair's current wording before you rely on a detail.
Write your Ryanair refund request
Paste the receipt or billing email Ryanair sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Ryanair refund questions
Does Ryanair have an email address for refunds?
We didn't find a customer email address on Ryanair's own help pages. Its published routes are my bookings (request a refund on a disrupted flight), refund claim for delays of 5 hours or more, eu261 compensation claim, expenses claim (meals, hotel, transport during a disruption), customer verification form for bookings made through an online travel agent. Paste your written request into the form or chat so your wording is on record.
How do I contact Ryanair about a charge?
Use the routes above, all taken from Ryanair's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Ryanair won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.