How to get a refund from Audible
Audible's terms say membership fees already paid are not refunded when you cancel, so most money-back cases are a billing problem (a second account, a trial that renewed, an unknown charge) raised with Audible customer service by chat or phone. Titles bought with a credit can be returned for the credit within 365 days if you are an active Premium member.
Checked against Audible's own help pages on October 24, 2026.
Official ways to reach Audible
Call Audible Customer Service
Listed on audible.com/contactus
Chat with Audible Customer Service
Memberships billed through Apple or Google must be cancelled in the App Store or Google Play Store, and titles bought there can only be returned through that store's customer service.
What Audible's help pages say about refunds
- Audible's terms say you get no refund of fees already paid when you cancel, and fees are non-refundable except in cases the terms spell out. Source
- If Audible itself ends your membership, its terms say you receive a prorated refund for the days left. Source
- Active Premium members can return a title bought with a credit within 365 days of purchase and get the credit back, done on the website, not the app. Source
- Charges after cancelling can come from a second Audible or Amazon account, a membership in another Audible marketplace, or a free trial that renewed into a paid plan. Source
- Cancelling: On the Audible website, select your name, then Membership details, Cancel membership, and Confirm cancellation. Unused credits are lost at the end of the final billing cycle. Source
Policies change. Follow the source links for Audible's current wording before you rely on a detail.
Write your Audible refund request
Paste the receipt or billing email Audible sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Audible refund questions
Does Audible have an email address for refunds?
We didn't find a customer email address on Audible's own help pages. Its published routes are call audible customer service, chat with audible customer service. Paste your written request into the form or chat so your wording is on record.
How do I contact Audible about a charge?
Use the routes above, all taken from Audible's own pages, including the phone number 1-(888)-283-5051. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Audible won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.