How to get a refund from Netflix
Netflix's terms say payments are generally not refundable and partial months are not credited, so the realistic route is a billing error: a charge after you cancelled, a charge you do not recognize, or a duplicate charge. For those, Netflix's help pages tell you to cancel, secure the account, and then reach Netflix through its Contact Us page.
Checked against Netflix's own help pages on October 24, 2026.
Official ways to reach Netflix
Cancel your membership
Listed on help.netflix.com/en/node/124418
Contact Netflix Customer Service
Listed on help.netflix.com/en/node/124410
Change your password and sign out all devices
Listed on help.netflix.com/en/node/124418
If you signed up through a third party, Netflix's terms say your billing details sit with that third party and you may need to cancel with them.
What Netflix's help pages say about refunds
- Netflix's terms say payments are non-refundable, subject to applicable law, and there are no refunds or credits for partly used billing periods or unwatched content. Source
- If you were charged after cancelling, Netflix says someone may have restarted the account, and tells you to cancel again and change your password so it cannot be restarted. Source
- Two charges in one month can come from upgrading to a pricier plan or adding an extra member slot, which are billed as separate prorated amounts; if neither applies, Netflix asks you to contact it. Source
- If you see a Netflix charge but have no account or do not recognize it, Netflix asks you to contact it right away. Source
- Cancelling: Sign in, open the Manage your membership page, select Cancel, then Finish Cancellation. You keep access until the end of the current billing period and get a confirmation email. Source
Policies change. Follow the source links for Netflix's current wording before you rely on a detail.
Write your Netflix refund request
Paste the receipt or billing email Netflix sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Netflix refund questions
Does Netflix have an email address for refunds?
We didn't find a customer email address on Netflix's own help pages. Its published routes are cancel your membership, contact netflix customer service, change your password and sign out all devices. Paste your written request into the form or chat so your wording is on record.
How do I contact Netflix about a charge?
Use the routes above, all taken from Netflix's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Netflix won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.