How to get a refund from Spotify
Spotify's refund policy says that when you cancel Premium you keep what you paid for until the period ends, so a standard renewal is not refunded. For charges you think are wrong, such as a charge after cancelling or a double charge, check your account page first and then message Spotify customer service, which does not offer phone support.
Checked against Spotify's own help pages on October 24, 2026.
Official ways to reach Spotify
Message Spotify customer service
Manage your plan (cancel Premium)
Spotify cancellation form
If Premium is billed by a partner such as a phone or internet provider, Spotify does not refund it and you contact that partner, whose details are on your account page.
What Spotify's help pages say about refunds
- You can cancel Premium at any time and keep Premium for the period you already paid for, after which the account moves to the free tier. Source
- Premium payments made through a partner and gift cards bought from a store are not refunded by Spotify; you go to the partner or the store instead. Source
- If you were charged after cancelling, Spotify says you most likely cancelled just after a payment went through, or the charge came from another Spotify account or a partner-billed plan. Source
- An apparent double charge can be a failed payment attempt plus its retry, a temporary pending authorization, an early first payment after an upgrade, or a second Spotify account. Source
- Cancelling: Go to Manage your plan on your account page and select Cancel subscription. Premium stays active until your next billing date, then the account switches to free. Source
Policies change. Follow the source links for Spotify's current wording before you rely on a detail.
Write your Spotify refund request
Paste the receipt or billing email Spotify sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Spotify refund questions
Does Spotify have an email address for refunds?
We didn't find a customer email address on Spotify's own help pages. Its published routes are message spotify customer service, manage your plan (cancel premium), spotify cancellation form. Paste your written request into the form or chat so your wording is on record.
How do I contact Spotify about a charge?
Use the routes above, all taken from Spotify's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Spotify won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.