How to get a refund from Canva
Canva says subscriptions are usually not refundable, but it reviews every refund request and sometimes helps. Cancel in your billing settings to stop future charges, then contact support while signed in to ask.
Checked against Canva's own help pages on October 24, 2026.
Official ways to reach Canva
Billing settings (cancel your plan)
canva.com/settings/billing-and-teams
Listed on canva.com/help/cancel-canva-plan
Contact Canva support
If you subscribed through the Apple App Store, refunds come from Apple, and App Store or Google Play subscriptions must be cancelled in that store.
What Canva's help pages say about refunds
- In most cases Canva subscriptions are not refundable, though Canva says it reviews each request and sometimes makes an exception. Source
- Approved refunds take 5 to 10 business days on credit cards, 3 to 5 on PayPal, and up to 20 business days on other payment methods. Source
- Cancelling stops future payments, and you keep paid features until the current billing period ends. Source
- Cancelling: Open your account menu, go to Settings then Billing, select Cancel plan and follow the prompts through to Cancel subscription. You get a confirmation email once it is done. Source
Policies change. Follow the source links for Canva's current wording before you rely on a detail.
Write your Canva refund request
Paste the receipt or billing email Canva sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Canva refund questions
Does Canva have an email address for refunds?
We didn't find a customer email address on Canva's own help pages. Its published routes are billing settings (cancel your plan), contact canva support. Paste your written request into the form or chat so your wording is on record.
How do I contact Canva about a charge?
Use the routes above, all taken from Canva's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Canva won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.