How to get a refund from Microsoft 365

Cancel the subscription in your Microsoft account first, because Microsoft checks refund eligibility automatically during cancellation. You can usually get your most recent recurring charge back if you cancel within 30 days of that payment.

Checked against Microsoft 365's own help pages on October 24, 2026.

Official ways to reach Microsoft 365

Cancel or manage Microsoft 365
account.microsoft.com/services/microsoft365
Listed on support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription
Investigate an unrecognized charge
go.microsoft.com/fwlink
Listed on support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription
Contact Microsoft Support
support.microsoft.com/contactus
Listed on support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

Subscriptions bought through Google Play or the Apple App Store are cancelled and refunded by that store, and ones bought from a retailer such as Amazon are handled by that retailer.

What Microsoft 365's help pages say about refunds

A subscription bought directly from Microsoft may be refunded within 30 days of the first purchase or before the first recurring billing date, whichever comes first. Source
If you cancel within 30 days after a recurring charge, you are entitled to a refund of that most recent charge, once per Microsoft account per subscription product. Source
Not every cancellation produces a refund; eligibility is decided automatically when you cancel, and if no refund is given your access normally lasts to the end of the billing period. Source
Prepaid retail subscription codes follow the return policy of the store that sold them. Source
Cancelling: Go to account.microsoft.com/services/microsoft365, sign in with the account that paid, select Cancel subscription, and choose the option saying you do not want the subscription. Source

Policies change. Follow the source links for Microsoft 365's current wording before you rely on a detail.

Write your Microsoft 365 refund request

Paste the receipt or billing email Microsoft 365 sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.

Microsoft 365 refund questions

Does Microsoft 365 have an email address for refunds?

We didn't find a customer email address on Microsoft 365's own help pages. Its published routes are cancel or manage microsoft 365, investigate an unrecognized charge, contact microsoft support. Paste your written request into the form or chat so your wording is on record.

How do I contact Microsoft 365 about a charge?

Use the routes above, all taken from Microsoft 365's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.

What if Microsoft 365 won't refund me?

Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.