How to get a refund from Duolingo
Duolingo says in-app charges are generally nonrefundable, but for web and Android subscriptions you can ask support and a team member will review the request. iPhone and iPad subscriptions are refunded by Apple.
Checked against Duolingo's own help pages on October 24, 2026.
Official ways to reach Duolingo
Duolingo support request (choose Purchase Issue)
Subscriptions bought on an Apple device are refunded by Apple, not Duolingo, and app subscriptions are confirmed as cancelled through the Google Play Store or App Store.
What Duolingo's help pages say about refunds
- Charges for in-app purchases are generally nonrefundable, with no refunds or credits for partly used periods. Source
- For a web or Android subscription, you can email support explaining you need a refund, and a support team member will review it. Source
- Cancelling does not refund past payments, and fees already charged are not prorated by the cancellation date. Source
- Cancelling: On the web, sign in, click your profile picture, choose Settings, select Super Duolingo and then Cancel subscription. In the app, tap the Super icon, open Settings, tap Manage subscription and confirm the cancellation in your app store. Source
Policies change. Follow the source links for Duolingo's current wording before you rely on a detail.
Write your Duolingo refund request
Paste the receipt or billing email Duolingo sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
Duolingo refund questions
Does Duolingo have an email address for refunds?
We didn't find a customer email address on Duolingo's own help pages. Its published routes are duolingo support request (choose purchase issue). Paste your written request into the form or chat so your wording is on record.
How do I contact Duolingo about a charge?
Use the routes above, all taken from Duolingo's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if Duolingo won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.