How to get a refund from ExpressVPN
First-time ExpressVPN customers can get a full refund within 30 days by asking support in live chat. If a subscription renews when you did not mean it to, ExpressVPN says you have 14 days from the renewal to get a full refund.
Checked against ExpressVPN's own help pages on October 24, 2026.
Official ways to reach ExpressVPN
ExpressVPN live chat
Email ExpressVPN support
support@expressvpn.com
Listed on expressvpn.com/support/manage-account/what-is-expressvpns-refund-policy
My subscription (cancel automatic renewal)
portal.expressvpn.com/my-subscription
Listed on expressvpn.com/support/manage-account/cancel-expressvpn-subscription
Subscriptions billed through the Apple App Store or Google Play are not covered by the 30-day guarantee and are refunded only at that store's discretion.
What ExpressVPN's help pages say about refunds
- First-time users have 30 days from purchase to request a full refund, and anyone who has had a refund before is not eligible again. Source
- If a subscription renews without you intending it, you have 14 days from the renewal to get a full refund. Source
- Refunds go back to the original payment method for the full order amount. Source
- Cancelling: For website purchases, go to My subscription in a browser, sign in, and click Cancel subscription under Automatic renewal. You cannot cancel inside the ExpressVPN app, and you keep service until the current cycle ends. Source
Policies change. Follow the source links for ExpressVPN's current wording before you rely on a detail.
Write your ExpressVPN refund request
Paste the receipt or billing email ExpressVPN sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
ExpressVPN refund questions
Does ExpressVPN have an email address for refunds?
ExpressVPN publishes support@expressvpn.com (email expressvpn support) on its own help pages. Send your refund request there from the email on your account.
How do I contact ExpressVPN about a charge?
Use the routes above, all taken from ExpressVPN's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if ExpressVPN won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.