How to get a refund from NordVPN
NordVPN gives a full refund within 30 days of your first purchase, requested through live chat. Renewals are not covered by that guarantee, so turn off auto-renewal in your Nord Account before the renewal date.
Checked against NordVPN's own help pages on October 24, 2026.
Official ways to reach NordVPN
NordVPN live chat
Nord Account (cancel auto-renewal, billing)
App Store purchases follow Apple's refund policy, Google Play payments can be refunded through NordVPN support, and purchases from other retailers are refunded by that retailer.
What NordVPN's help pages say about refunds
- New subscriptions carry a 30-day money-back guarantee that applies only to your first subscription purchase. Source
- Once a subscription renews, that renewed period is no longer eligible for a refund under the policy. Source
- To get a refund, contact support by live chat, verify yourself through the link they send, and use the Refund button on the eligible payment. Source
- After a refund is processed, it can take up to 10 business days to reach your account. Source
- Cancelling: Log in to your Nord Account, open the billing tab, click cancel next to auto-renewal and confirm, then check that auto-renewal shows OFF. Source
Policies change. Follow the source links for NordVPN's current wording before you rely on a detail.
Write your NordVPN refund request
Paste the receipt or billing email NordVPN sent you. We'll pull out the charge details and write a specific request you can send through any of the routes above, plus a script if you'd rather call.
NordVPN refund questions
Does NordVPN have an email address for refunds?
We didn't find a customer email address on NordVPN's own help pages. Its published routes are nordvpn live chat, nord account (cancel auto-renewal, billing). Paste your written request into the form or chat so your wording is on record.
How do I contact NordVPN about a charge?
Use the routes above, all taken from NordVPN's own pages. Have the charge date, amount and your account email ready, and ask for a reference number.
What if NordVPN won't refund me?
Send one follow-up with a short deadline, keeping everything in writing. If you paid by credit card, you can dispute a charge for something not provided as agreed with your card issuer, generally within 60 days of the statement that showed it. Consumer agencies like the FTC or your state attorney general take complaints too.